Contact us

Last updated: October 24, 2026

We answer every message — usually within 2 business days, Monday to Friday, 09:00–18:00 Hong Kong time (UTC+8).

Product support

If something is not working, or a paid feature is not unlocking, email [email protected] or call +852 3702 8608.

Billing, invoices and refunds

Payments are processed by our Merchant of Record, Paddle.com Market Ltd. Paddle issues invoices and receipts, handles VAT/sales tax and processes refunds. You can also email or call us and we will resolve it with Paddle on your behalf.

See also: Refund Policy · Terms of Service · Privacy Policy

Cancel a subscription

Use the management link in your Paddle receipt email, or email [email protected] and we cancel it within 2 business days.

Data requests

To access, correct, export or delete your personal data, email [email protected] with the subject “Data request”. We respond within 30 days. See the Privacy Policy.

Company details

AUGUS INT'L BUSINESS(HK)CO., LIMITED.
Registered address: FLAT/RM 1911 LEE GARDEN ONE 33 HYSAN AVENUE CAUSEWAY BAY HK
Email: [email protected]
Phone: +852 3702 8608

Merchant of Record: Paddle.com Market Ltd

What to include in a support email

• Your order or invoice number, or the email address used at purchase.
• The product and plan you are using, your browser and operating system.
• What you expected to happen, what happened instead, and the steps to reproduce it.

Response times

• Product support — within 2 business days.
• Billing and refunds — within 2 business days; a decision within 5.
• Data-protection requests — within 30 days.